How to Report Bugs in GoHighLevel — Faster Support

You've built out your GoHighLevel system, everything is running smoothly—and then you hit a bug. A feature doesn't work as expected. A workflow breaks. Your team loses productivity waiting for a fix.

Here's the problem: most users don't know how to report bugs effectively in GoHighLevel, which means issues take longer to get flagged, diagnosed, and resolved. Instead of waiting in the dark, you can take control and get faster support by knowing exactly where and how to submit your issue.

In this guide, I'll walk you through the fastest, most direct paths to report bugs and get them in front of the GoHighLevel team. And if you're looking to master GoHighLevel's full feature set (including how to prevent bugs through proper setup), check out the GoHighLevel Bootcamp for comprehensive training.

Understand the Difference: Bugs vs. Feature Requests

Before you report anything, you need to know what you're dealing with. GoHighLevel categorizes issues into two buckets, and submitting to the wrong one delays resolution.

A bug is: Functionality that's broken, doesn't work as documented, causes errors, or prevents you from completing a task. A button that doesn't save. An automation that fails silently. A workflow that crashes when you add certain conditions.

A feature request is: A new capability, enhancement, or improvement to existing features. This includes custom fields you want added, integrations you'd like to see, or workflow improvements that don't address a broken feature.

This distinction matters because bugs get escalated faster. If your entire email campaign isn't sending, that's a bug. If you want email to send at a specific second within a minute, that's a feature request. Misclassifying your issue can cost you days.

How to Submit Bug Reports via Submit Feedback

For most bugs and non-urgent issues, the Submit Feedback button is your primary tool. It's built into GoHighLevel and gets your report directly to the product team.

Step 1: Locate the Submit Feedback button

In your GoHighLevel dashboard, look for the "?" icon or "Help" menu, typically in the top-right corner or bottom-left of the sidebar. Click it and select "Submit Feedback."

Step 2: Select the correct category

Choose "Bug Report" from the dropdown (not "Feature Request"). This immediately routes it to the engineering team instead of product management.

Step 3: Write a clear description

Don't just say "it's broken." Include:

• What you were trying to do
• What happened instead
• Any error messages you saw
• Which feature/page/workflow was affected
• Steps to reproduce the issue (this is critical)

Step 4: Attach screenshots or logs if possible

Visual proof accelerates resolution. If you can capture the error message, the broken UI, or the failed automation log, include it. GoHighLevel's feedback form accepts attachments.

Step 5: Submit and note your reference number

After submission, you'll receive a reference number. Save it. If you need to follow up, this number lets support prioritize your specific report.

When to Use Your Support Ticket Workflow Instead

The Submit Feedback button is great for non-critical bugs, but some issues demand faster attention. If a bug is blocking your team from working—meaning it prevents you from completing essential tasks—escalate through your standard support ticket workflow instead.

This includes:

• Critical automation failures that affect client delivery
• Data loss or data corruption
• Security issues
• API errors breaking integrations you depend on
• Account-level issues (can't log in, can't access sub-accounts, etc.)

How to submit an urgent support ticket:

Log into the GoHighLevel support portal, create a new ticket, and mark it as "Urgent" or "Critical." In the description, clearly state that this bug is blocking productivity and provide the same level of detail as you would in Submit Feedback.

Urgent tickets get reviewed faster—often within hours—and put you in direct contact with support agents who can escalate to engineering if needed.

This is built into GoHighLevel. Try it free for 30 days →

Report Issues in Communities and Labs

GoHighLevel has specific areas where you can report bugs related to newer features:

Communities Feature Issues

If you're using GoHighLevel's Communities feature and encounter bugs with private channels, channel emojis, member bans, or reported content moderation, use the Communities documentation in the support portal. These can often be reported through the specific feature's settings or by contacting support with the Communities tag.

Labs Feature Issues

Labs features are experimental—meaning bugs are more common and expected. When reporting a Labs bug, use Submit Feedback but specifically note that it's a Labs feature. The product team uses this data to determine whether to move features out of Labs into full release.

Best Practices for Faster Bug Resolution

1. Reproduce the bug consistently before reporting

Can you make it happen every time? Only sometimes? Under specific conditions? GoHighLevel's team will ask this anyway—answer it upfront and save time.

2. Check if it's a known issue first

Before submitting, search the GoHighLevel community forums and support docs. Your bug might already be documented with a workaround or fix timeline.

3. Include your account details (safely)

Don't share passwords or API keys, but do mention your plan level, account age, and any custom integrations. Bugs sometimes only affect certain configurations.

4. Be specific about impact

Tell GoHighLevel how many of your users are affected. Is it a single workflow or account-wide? Is it blocking 1 person or 50? This influences priority.

5. Follow up appropriately

If you don't hear back within your expected timeframe (usually 24-48 hours for urgent tickets), follow up with your reference number. Don't spam with new submissions—use the existing ticket.